Frequently asked
questions

Entry requirements depend on your nationality, travel documents and itinerary. Share these details with your adviser before booking so they can identify the appropriate process. Admission to Algeria remains a decision for the Algerian authorities.

A facilitated entry process may apply to certain organised trips to southern Algeria. It must be arranged before departure: do not travel expecting to complete everything spontaneously on arrival. Ask our team to confirm your eligibility and required documents.

Contact us as soon as you have provisional travel dates and submit a complete application. Processing time depends on the procedure and competent authorities and cannot be guaranteed. Before making a non-refundable purchase, ask your adviser whether the timeline works for your departure.

Check your passport’s validity for the whole journey and tell your adviser its expiry date. Confirm the applicable requirement with the relevant consulate and airline for your travel documents. If renewal is needed, start before finalising your trip.

Tell us your nationalities, which passport or passports you will use and any children’s travel documents. Your adviser will check trip-related formalities with you. Confirm boarding and entry requirements with the authorities and carrier for your own circumstances.

Use only the submission channel your adviser specifies for your booking. Make sure documents are legible and names match your tickets. Avoid sending passport copies in group chats or to a contact whose identity has not been confirmed.

Share your dates, party size, interests and approximate budget with our team. You can then review the proposed itinerary, inclusions, terms and price. Your adviser will explain what is required to confirm your booking.

Tell us your preferred places, pace, comfort level, dates and party size. A private trip needs a quote tailored to your group. Services and route feasibility must be confirmed before booking.

Ask us which departures accept individual bookings. Tell us whether you would prefer to share a room or tent or have your own accommodation. Availability, group arrangements and any single supplement will be stated in your proposal.

Your quote or contract should state the currency, billing entity, accepted payment methods and payment dates. Refer to those documents for the deposit and balance. Verify any new bank details with your usual contact before transferring funds.

Send your request in writing to your adviser and include your booking reference. Options and possible charges depend on your contract, services already committed and the date of your request. Ask for written confirmation of the consequences before accepting a change.

Review the included and excluded sections of your proposal: flights, transfers, accommodation, meals, visits, guiding and possible extra charges. Inclusions vary by trip. Ask for written clarification of anything missing before confirming.

The right time depends on the region and activities: northern cities, mountains, oases and the desert need different planning. Share your dates and comfort with heat or cold so the programme can be adapted. Actual conditions still need checking closer to departure.

A combined journey can bring together cultural visits and a Saharan experience, subject to transport and entry requirements. Allow time for transitions. Your adviser will build the programme around your chosen stops and check arrival and departure logistics.

Start with the experience you want: landscapes, walking, encounters, visits and comfort. Request detailed programmes to compare stops, overnight arrangements and time in vehicles. A destination name alone does not tell you the pace of a trip.

Tell us the children’s ages, walking experience and everyday needs. We will consider travel time, temperatures, sleeping arrangements and access to bathrooms when suggesting a route. The minimum age must be confirmed for each itinerary.

Ask about daily walking time, terrain, elevation changes and options to shorten a stage. Describe your usual walking experience. These details help assess suitability beyond a simple easy or challenging label.

Ask for a check for your chosen trip, date and party size. An advertised date or an enquiry does not reserve a place. Wait for the team’s confirmation before committing to services that depend on that departure.

Camping is part of the journey and offers a different kind of comfort from a hotel. Ask for your trip sheet: tent type, bedding, personal space and camp setup. Exact equipment and overnight arrangements need to be confirmed for your departure.

Facilities depend on the route and camp setup. Ask for a clear description of toilets, privacy and washing arrangements before booking. Tell us about any particular needs so we can check whether the trip is suitable.

Use a packing list tailored to your route and season: layers for different temperatures, sun protection, broken-in footwear, a light and personal items. Ask what equipment is provided and check luggage restrictions before choosing your bag.

Prepare for the temperature range on your route, including nights and early starts. Ask the team which bedding and clothing layers suit your dates. Check the forecast shortly before departure.

Do not rely on having a socket every night. Plan enough battery capacity and check what charging facilities are actually provided in vehicles or camp. Power banks must also comply with your airline’s rules.

Ask your programme to specify guiding, communication equipment and arrangements for every stage. A Saharan itinerary requires professional planning and the relevant authorisations. Local conditions may require changes to the route.

First check whether international flights are included in your quote. If you are booking them separately, have the airports, dates and timings checked against the programme before purchase. Allow enough time for connections and formalities.

Your proposal should state whether domestic flights are included. Inclusion in the price is different from tickets having been issued: your adviser can confirm ticket status and available timings. Schedules can change, so check final instructions before departure.

Check the conditions of every ticket, including domestic flights. Allowances may vary by airline, fare and route. Also ask whether a soft bag or particular format is preferable for transport during the trip.

Check that a transfer is included in your programme and send your final arrival details. Before travelling, ask for the meeting point, identification sign and delay contact. Keep these instructions available offline.

Review the day-by-day programme and ask for estimated driving times, breaks and vehicle type. Distance alone does not determine actual journey time. Tell us about travel sickness or a need for frequent breaks before confirming the route.

Tell your Riwaya contact as soon as you have new information and keep the airline’s messages. Ask for instructions about pickup and the next part of the programme. Options and possible costs depend on the situation and relevant contracts.

Ask for the planned accommodation list and room details: bathroom arrangements, bedding, access and useful services. Assess comfort at each stop, particularly when a trip combines hotels, guesthouses and camping. Possible substitutions should be explained.

Tell us about dietary preferences and allergies while planning. Request confirmation for every stage, especially in remote areas. For severe allergies, ask about preparation and cross-contact limitations before booking.

Check with your adviser what drinking water is provided, refill options and route-specific needs. Follow the team’s instructions on water intended for drinking. A reusable bottle can be useful where refill arrangements have been confirmed.

Describe what you need to travel comfortably: steps, standing time, room access or vehicle access. Request a practical check for every stage before committing. Possible adaptations need confirmation and cannot be inferred from a hotel category.

State your preference when requesting a quote. Single accommodation depends on each stop and available equipment; a supplement may apply. Ask for room and tent arrangements to be confirmed in your booking.

Tell us your preferred guiding language before booking. Check that it is provided for the visits and stages where you need it. The language used during booking does not by itself guarantee the language of every local team member.

Check your country’s official travel advice for the regions on your itinerary and discuss local conditions with the team. A general assessment of the country does not replace a route-specific review. Also check that your insurance covers the planned areas and activities.

Check that your policy covers the destination, activities and assistance arrangements for your route. Ask your insurer to confirm relevant benefits, exclusions and limits. Keep the certificate and assistance contact with your travel documents.

Identify excluded expenses and ask which payment methods are usable at each stop. Check your card conditions and applicable exchange and declaration rules with official sources. Use authorised exchange channels and keep receipts.

Connectivity can vary by stop, particularly on remote routes. Keep useful documents and information available offline. Check your provider’s options and ask the team what local alternatives are actually available on your itinerary.

Before departure, consult a healthcare professional with your itinerary and activities. Check with the authorities what documents are required to carry your medication. Share only the needs relevant to trip arrangements with your adviser, using the appropriate channel.

Keep the contact details of your guide, the operational contact in your travel pack and your insurer’s assistance service. Check their availability and how to reach them without Internet access. In an emergency, follow the relevant local services’ instructions.

Choose comfortable clothing suited to the climate and respectful of the places you visit. Ask about specific requirements for places of worship and planned encounters. Your guide can explain local customs at each stop.

Ask people before photographing them and follow your guide’s instructions at sensitive locations. Check official authorisation requirements before bringing a drone or specialised equipment. Recreational use does not exempt you from applicable rules.

Ask about the guides, accommodation and suppliers involved in your programme. Make respectful purchases from craftspeople and seek advice before bargaining or taking photographs. Any stated commitments should reflect documented practices.

Take your waste with you, follow sorting instructions and use water carefully according to camp facilities. Stay on indicated routes and leave natural and heritage objects where they are. Ask your guide which practices suit the site.

Check what is included in your quote and ask about customs for your programme. Any optional tip should be distinguished from a mandatory charge. Your adviser can help plan personal spending without imposing a fixed amount for everyone.

Opening hours, meals and visits may need adjustments. Tell the team about any requirements and ask for a programme adapted to your travel dates. Your guide will explain local customs in public spaces and during encounters.